Help Center

How Can We Help?

We’re here to make your experience with KRC Market simple, seamless, and reliable. Whether you’re using one of our smart coolers or managing a facility, you’ll find quick answers below.

Using Our Smart Coolers

How does the smart cooler work?

Our coolers use a simple “Tap, Grab & Go” system. Tap your card or mobile payment, take the items you need, and you’ll be automatically charged—no checkout required.

What payment methods are accepted?

We accept all major credit and debit cards, as well as mobile payments like Apple Pay and Google Pay.

Will I be charged for items I put back?

No. You are only charged for the items you remove from the cooler and take with you.

Orders & Payments

I was charged incorrectly. What should I do?

If you believe there’s an issue with your charge, please contact us with the details. Our team will review and resolve it promptly.

Can I get a receipt?

Yes. Receipts are typically sent digitally based on your payment method. If you need assistance, feel free to reach out.

Product & Availability

What products do you offer?

We provide a curated mix of snacks, beverages, and everyday essentials—including healthier options, hydration drinks, and healthcare-friendly products.

Can products be customized for a location?

Yes. Each cooler is customized based on the needs of the facility, including patient preferences and dietary considerations.

Maintenance & Support

What if a machine is not working?

If you encounter any issues, please contact us. We provide fast, reliable support and will resolve the issue as quickly as possible.

How often are machines restocked?

Our smart systems monitor inventory in real time, allowing us to restock proactively before items run out.

For Facilities & Partners

Do you charge for installation?

No. We provide and install our smart coolers at no upfront cost.

Who manages the machines?

KRC Market handles everything—from installation and restocking to maintenance and support.

How much space is required?

Our coolers are designed to fit seamlessly into a variety of spaces. We’ll help determine the best placement for your facility.